Returns Policy

At Courage Over Comfort Coaching, we take pride in the quality of our products. If you need to return a purchase, this policy explains the process and your rights.

This policy applies to physical products purchased by UK consumers from Courage Over Comfort Coaching Ltd, including challenge cards, journals and other shop merchandise. It does not cover coaching, workshops or other services.

We accept returns in accordance with your statutory rights. We do not offer an extended change-of-mind return period or voluntary exchanges. Nothing in this policy limits your statutory rights.

Changing your mind about an online order

You may cancel an online order without giving a reason from the time you place it until 14 days after the day you, or someone you nominate, receive the products.

If one order is delivered in separate deliveries, the cancellation period ends 14 days after the day the last item is received.

To cancel, send a clear statement of your decision:

By email to support@courageovercomfortcoaching.co.uk
Through the contact form on our website
By post to Courage Over Comfort Coaching Ltd, 71–75 Shelton Street, London, WC2H 9JQ

Send your cancellation notice before the cancellation period ends. Please include your name, order number or other proof of purchase, and the products concerned.

You can use the cancellation template at the end of this policy or send your own clear statement. You do not need our prior approval to exercise your cancellation right.

Returning your products

Send the products back without undue delay and within 14 days after telling us you are cancelling.

Contact support@courageovercomfortcoaching.co.uk for return instructions and the appropriate return address. This does not extend the return deadline. If we have not provided an alternative return address, use the postal address above.

You are responsible for the direct cost of return postage for change-of-mind returns.

Package the products securely and obtain proof of posting showing the date and destination of the return. Keep this until your return has been resolved. We recommend using a tracked service.

Caring for products you wish to return

Our challenge cards, journals and presentation boxes can be damaged by bending, marking, moisture or rough handling. Please handle them carefully and use suitable protective packaging when returning them.

You may inspect products as you would reasonably do in a shop. Opening packaging for reasonable inspection does not, by itself, remove your cancellation right.

For change-of-mind returns, we will deduct from your refund any actual reduction in value caused by handling beyond what is necessary to establish the product’s nature, characteristics and functioning, where permitted by law.

Examples include:

Writing in journals or on cards
Removing or damaging pages
Losing cards or other components
Bending, staining or otherwise damaging products through handling beyond reasonable inspection
Damaging presentation packaging beyond what is necessary to inspect the product

Any deduction will reflect the actual reduction in value, up to the price paid for the affected product. It will not be a fixed penalty or restocking fee.

Please return all components and any original packaging you still have.

These conditions do not restrict your statutory rights where a product was supplied faulty, damaged or incorrectly described.

Refunds following cancellation

We will refund the price paid for the returned products, less any lawful deduction for reduced value described above.

If you cancel the whole order, we will also refund the cost of our least expensive standard delivery option. We do not refund the additional cost of a premium delivery service you chose.

We will withhold your refund until we receive the products back or you provide evidence that you have sent them back, whichever happens first. Please retain your postal receipt or other evidence of dispatch, as simply telling us that a parcel has been posted does not establish that it has been returned.

We will refund you without undue delay and no later than 14 days after receiving the products or evidence of return, whichever happens first.

If you cancel before your order is dispatched, we will refund you without undue delay and within 14 days after being informed of your cancellation.

Refunds will use your original payment method unless you expressly agree otherwise. We do not charge refund, cancellation or restocking fees for statutory cancellations.

Faulty, damaged or incorrectly described products

Products must be of satisfactory quality, fit for purpose and as described.

If your product does not meet these requirements, email support@courageovercomfortcoaching.co.uk with:

Your name and contact details
Your order number or other proof of purchase
A description of the problem
Clear photographs showing the product, the problem and any relevant packaging

If you cannot provide photographs, or the problem cannot be shown in a photograph, contact us so we can arrange another way to assess it. We may require the product to be returned for inspection before confirming the appropriate remedy.

You normally have 30 days after delivery to reject faulty products for a full refund.

After that period, you may be entitled to a repair or replacement. If these are unavailable, unsuccessful, or not provided within a reasonable time and without significant inconvenience, you may be entitled to a price reduction or to reject the products, as the law provides. Your rights do not end after 30 days.

We will cover reasonable return costs where products breach your statutory rights. Contact us so we can arrange or agree a suitable return method.

Faulty-product returns do not have to be unused or in their original packaging.

Where a statutory refund is due, we will pay it without undue delay and within 14 days after agreeing that you are entitled to it. Refunds will use the original payment method unless you expressly agree otherwise, with no refund fee.

Other purchases and exclusions

We do not accept change-of-mind returns outside the statutory cancellation period or for purchases made in person where no statutory cancellation right applies.

We do not offer voluntary exchanges. Your statutory rights concerning faulty or misdescribed products remain available.

The statutory change-of-mind cancellation right does not apply to products made to your specifications or clearly personalised. This exception does not remove your rights if those products are faulty or misdescribed.

Cancellation template

To cancel an online order within the statutory cancellation period, email support@courageovercomfortcoaching.co.uk. You can copy and complete the template below, or send your own clear statement that you wish to cancel.

You can also print the completed template and send it by post.

To: Courage Over Comfort Coaching Ltd
Email: support@courageovercomfortcoaching.co.uk
Postal address: 71–75 Shelton Street, London, WC2H 9JQ

I/We [delete as appropriate] hereby give notice that I/We cancel my/our contract of sale of the following goods:

Products:

Order number, if available:

Date ordered:

Date received, if applicable:

Customer name(s):

Customer address:

Date:

Signature, only if printed and sent by post: