Returns Policy 

 ​At Courage Over Comfort Coaching, we take pride in the quality of our products and are committed to providing you with the best possible service. However, we only accept returns for defective products. Please read our returns policy carefully to ensure a smooth return process.

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Eligibility for Returns

We accept returns under the following conditions:

• The product is defective or damaged upon receipt.

• The return request is made within 14 days of delivery.

• The product is unused, in its original condition, and returned in its original packaging.

 

How to Request a Return

1. Contact Us:

   • Email us at support@courageovercomfortcoaching.co.uk or use the contact form on our website to report the defect.

   • Include the following information in your request:

     • Your name and contact details.

     • Order number.

     • Details of the defect (attach photos if possible).

2. Approval for Return:

   • Once we review your request, we will contact you to confirm if the product qualifies for a return.

   • Approved returns will be provided with the necessary return instructions, including the return address.

 

Return Shipping

• Customers are responsible for covering the cost of return shipping.

• We recommend using a tracked and insured shipping method, as we cannot be held responsible for items lost or damaged in transit.

 

Refund Process

• Upon receiving the returned product, we will inspect it to verify the defect.

• If the product is confirmed defective, we will issue a full refund to your original payment method.

• Refunds will be processed within 10 business days of receiving the returned product.

 

Non-Returnable Items

• Products that are not defective or damaged upon receipt.

• Products returned without prior approval.

 

If you have any questions or concerns about our returns policy, please do not hesitate to contact us. Your satisfaction is important to us, and we are here to assist you.

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